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Please read our terms and conditions carefully. By allowing us to set up and by paying your booking deposit, you are agreeing to these terms.

 

By booking or purchasing with popping creations, you agree to be bound by these terms. We reserve the right to modify or replace them at any time.

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Booking

 

• A display or order is only considered “booked” once a 50% booking fee is paid. This fee secures the date in our diary and is non-refundable under any circumstances.
   

• The final balance is due no later than 7 days before your event, delivery, or collection.
   

• Once the final balance is paid, the booking cannot be changed or cancelled, and the full amount becomes non-refundable

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Payments

 

• Payments can be made via bank transfer or the payment link provided.
   

• Failure to pay the booking fee will result in your booking not being secured, and no materials (including balloons) will be ordered.

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• please ensure you have re-enquired to check availability if payment has not been made within 48 hours of payment details or link has been provided.

 

Cancelling and Rescheduling

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Rescheduling

 

you may reschedule your installation or order at least 2 weeks before the agreed date. If these conditions are met, your booking fee can be transferred to a new date within 12 calendar months, subject to availability and at the discretion of popping creations

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Cancellation

 

You have the right to cancel your booking at any time. However, due to the nature of our business and the fact that we begin sourcing materials and ordering supplies as soon as your booking is confirmed, all booking fees are non-refundable.

If the final balance has already been paid, the total amount becomes non-refundable, and the event or order cannot be cancelled or altered.

 

Changes to Orders

 

• Decor pieces cannot be removed once materials have been ordered.
   

• Additional decor can only be added if there are at least 14 days before the installation or event at the discretion of popping creations.
   

• Colour changes may incur extra charges to cover associated costs.

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Adverse Weather Policy

 

In the event of severe or unsafe weather conditions, including but not limited to flooding, snow, ice, or conditions that make it unsafe to travel or set up, we reserve the right to postpone the event. In such circumstances, you will be offered a rescheduled date or a gift voucher valid for 12 months. No cash refunds will be offered for cancellations or postponements due to adverse weather conditions.

 

Delivery and Balloon Installations

 

• Setup time will depend on the size and complexity of the decor. These details will be discussed during the booking process.
   

• Delivery and installation charges are based on event location, setup complexity, travel time, and transport costs.
   

• Clients must ensure venue access is confirmed and secured. popping creations cannot be held responsible for delays caused by access issues or insufficient setup time.

 

Damages and Stolen Items

 

All items provided by popping creations are for hire only and must be returned in full and in the same condition as when delivered or installed.

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• Any damage to props, frames, or faux flowers after setup will be the responsibility of the client and must be paid for in full within 7 working days.
   

• Any missing, stolen, or un-returned items will be charged at their full replacement value.
   

• Do not stick, glue, tape, or attach anything to our props under any circumstances. Damage caused by adhesives or modifications will result in additional charges.
   

 

Collection of Balloon Decor

 

Once collected, popping creations is no longer responsible or for any damage caused during transport.

 

Material Guarantee

 

• We guarantee all materials meet the manufacturer’s specifications. If an item is out of stock, we reserve the right to provide a similar item of equal quality.
   

• Foil Balloons: May deflate during transit due to temperature changes but typically reinflate once indoors.
   

• Bubble Balloons: These are fragile and should be handled with care. popping creations is not liable for deflation or damage once delivered or collected

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• all balloons are inflated and fault checked at least 24 hours before collection or delivery to ensure we are providing the highest of quality.

 

Outdoor Events

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We use high-quality products and make every effort to meet your expectations. However, balloons are sensitive to outdoor elements and may deflate or pop due to wind, rain, sun, or rough handling.

 

 

• Sun Exposure: Balloons may fade or pop in direct sunlight and can become matte due to oxidation.
   

• Wind: For safety reasons, we do not install outdoors if wind speeds exceed 20mph.
   

 

Safety Warnings

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Balloons can pose a choking hazard. Once setup is complete or items are collected, popping creations  accepts no liability. Children must be supervised to prevent accidents. do not under any circumstances inhale the helium from our products, this is highly dangerous and can be fatal. 

 

Disclaimer

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We use all equipment and materials as intended. To avoid risk, we recommend that all decor remains in its installed position.

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• Command Hooks: If wall hooks or poles are unavailable, we may use command hooks. While generally safe, they can leave marks or cause minor damage.popping creations accepts no responsibility if this occurs.
   

• We are not liable for any damage caused by balloon decor once installed or collected.
   

 

Additional Clauses

 

Force Majeures

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popping creations shall not be liable for any delay or failure to perform due to events beyond our control, including but not limited to acts of God, extreme weather, pandemics, government restrictions, strikes, or other unforeseen circumstances.

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Client Responsibility

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The client is responsible for providing accurate event information, including access, setup location, surface requirements, and timing. popping creations is not liable for delays, errors, or issues resulting from incorrect or incomplete details provided by the client.

 

Photography and Marketing

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popping creations reserves the right to photograph and share images of our work on social media, our website, and other marketing platforms. If you prefer your event not to be photographed, you must notify us in writing prior to the event.

 

Hire Period

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All hired items are for a 24-hour period, unless otherwise agreed. Late returns may result in additional charges. Items must be returned or made available for collection at the agreed time.

 

Set Up/order Approval

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Once setup or order is complete, the client or a designated representative will be asked to approve the installation. Any concerns must be raised immediately. No refunds or alterations will be accepted after approval, once the event begins or orders have been collected/delivered.